Executive Assistant & Operations Generalist

🚀 About Us:

At TAS Digital, we're a fast-growing European agency working with global e-commerce brands across the world. We're a fully remote team of experts who are passionate about growth—both for our clients and ourselves. Our culture is built on continuous learning, collaboration, and excellence. We believe in strong client relationships, strong team relationships, and giving everyone the independence to do their best work—while working hard together toward shared goals. If you're driven, eager to learn, and ready to make an impact, you'll fit right in.

📋 Role Overview

We are hiring a part-time (then full-time) Executive Assistant & Operations Generalist based in Malta to work directly with the founder. This is a high-trust role for someone who can wear many hats: finance admin, HR, executive assistance, AI/operations support, client-facing support, and team coordination. The goal is to take operational work off the founder's plate so he can focus on sales and growth.

🔍 Key Responsibilities:

Finance & Invoicing

• Chase and organise invoices for software tools and contractors
• Monitor Stripe for failed client payments and follow up
• Coordinate with our external bookkeeping/payroll firm in Malta
• Manage expenses via Revolut Business
• Support monthly payroll and VAT compliance

Executive Assistance

• Calendar management, travel and accommodation booking
• Inbox triage and email drafting on behalf of the founder
• Meeting prep, notes, and follow-ups
• General personal-assistant tasks

HR & People Ops

• Build and maintain SOPs across the agency
• Coordinate onboarding for new contractors
• Draft contracts and manage compliance
• Help build company culture and run team initiatives

AI Operations

• Become the in-house expert on Claude (Cowork mode) and other AI tools
• Build skills, automations, website, and workflows in Claude Cowork to speed up the team
• Maintain and update internal AI playbooks

Team & Vendor Coordination

• Liaise with the team to update the website, fix small issues, and unblock work the founder would otherwise handle
• Set up and screen calls from Upwork and Fiverr for freelance/contractor sourcing (requires a working understanding of e-commerce marketing and creative roles)

Sales & Client-Facing

• Meet with clients and potential clients, in person and virtually, on behalf of the founder
• Act as a first point of contact and "gatekeeper" — screen and pre-qualify potential clients before they reach the founder or sales team
• Run initial discovery/screening conversations to assess fit and gather key details, so only qualified prospects move forward
• Speak with clients about invoicing, payments, and financial matters, handling routine questions and following up professionally
• Represent the agency in a polished, trustworthy way and build rapport with clients and prospects

🎯 What We're Looking For:

• 2+ years in an EA, operations, HR, or office manager role
• Strong admin skills; comfortable with Stripe, Revolut, and invoicing tools
• Excellent written and spoken English
• Confident and professional in client-facing and sales conversations, both in person and online — comfortable screening and pre-qualifying prospects
• Skilled with AI, web design, design, communication, and willingness to learn Claude/Cowork deeply
• Working understanding of digital marketing, e-commerce, or agency life is a strong plus
• Highly organised, proactive, discreet, and trustworthy

💰 What you'll get:

• A clear growth path from part-time to full-time as the role proves out
• Direct access to the founder — high trust, high ownership, no bureaucracy
• Courses and educational incentives to grow your skills
• Hands-on experience with cutting-edge AI tools and workflows (Claude, Cowork, automations)
• Learning everything there is about eCommerce growth, advertising strategies, and how a digital agency works from the inside out
• The potential to mold and grow the culture and processes in the company
• A no-ego environment